It is of the utmost importance that all clients and prospects are given the best treatment by your firm. It is worth having dedicated staff to handle your clients and not leave it to just anybody.
Having specific people handling your clients to ensure they have the best experience dealing with you and your firm doesn’t imply that they are the only ones saddled with the responsibility of ensuring clients get an exceptional experience in their dealings with you. Giving clients an exceptional experience is a shared responsibility of everyone in your firm.
It is important that those who relate directly with clients and every other person know their duties and how to behave when dealing with clients physically or virtually.
Last time we looked at some key points that will go a long way to help present you as competent and efficient in dealing with your clients.
Here is the link to that post https://legalstaging01.wpengine.com/7-point-client-service-checklist-for-law-firms/.
This is essentially a roundup of the previous post.
Important things to note:
When communicating with your clients: