LESSONS FROM 2020: PLANNING FOR 2021December 11, 2020
The Value of PlanningDecember 14, 2020
Great article on client value from Thomson Reuters: 3 ways of thinking about client value | Legal Blog (thomsonreuters.com).
“Among the biggest challenges law firms face today is the issue of client value. While technology, legal operations, and project management attempt to quantify nearly every aspect of legal practice, clients’ perception of the service they receive remains largely subjective.
Certainly, industry reports give statistical insight into the satisfaction of large groups of clients. But how do you understand your clients’ perception of value? Gaining an understanding of the individual components your clients evaluate is critical. It can help you proactively demonstrate and increase the value your clients perceive.”
Here are three ways of thinking about value that may help: To read more, head over to: 3 ways of thinking about client value | Legal Blog (thomsonreuters.com: https://legal.thomsonreuters.com/blog/3-ways-of-thinking-about-client-value/)